Webinar Base

How Virtual Agents Can Reinvent Your Online Self-Service

Free

Category: Customer Service Webinars | Date: December 8, 2011, 6:00 pm GMT

Registration is Free!:http://bit.ly/vAZC9k Companies that offer convenient, timely, 24/7 self-service options accessible via the Web, mobile devices and social media realize improved conversion rat...

CEM, CRM, customer experience management, Customer Retention, Customer Service, IVR, SCRM, social media, SocialCRM

The mobile-and socially-enhanced in-store customer experience: What shoppers want when they walk into a store

Free

Category: Customer Service Webinars | Date: November 17, 2011, 5:00 pm GMT

STORES Knowledge Series webinar by Criti Inc. As retailers experience global economic challenges and increasingly empowered shoppers, there is a sense of urgency to acquire and retain shoppers by p...

Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different

Free

Category: Customer Service Webinars, Top Webinars | Date: November 2, 2011, 4:00 pm GMT

Due to accelerating technology, your customers' expectations have changed. They can get their TV, music, shopping, and friends all "on demand" 24/7/365. They expect customer "service" to mean customer...

eservice, knowledge management, managed services, service experience management, webinar, webself

Rewarding Customer Loyalty One Unforgettable Experience at a Time

Free

Category: Business Webinars, Customer Service Webinars, Top Webinars | Date: November 15, 2011, 6:00 pm GMT

This webinar will provide attendees with insight into a variety of experiential rewards programs being offered in the marketplace today, the benefits of incorporating experiences into an overall custo...

Benefits Development, Concierge, Concierge Services, Experiences, Experiential Programs, Experiential Rewards, loyalty, loyalty programs, Rewards Redemption

Is ‘Exception’ the Norm in Your Business? — Adaptive Case Management to the Rescue

Free

Category: Customer Service Webinars | Date: October 6, 2011, 4:00 pm GMT

Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in the process? What if each case and each call...

customer service chat, customer service solutions, email response, service experience management

When Social, Mobile, and Traditional Service Channels Collide

Free

Category: Communication Webinars, Customer Service Webinars, Social Media Webinars | Date: September 21, 2011, 6:00 pm GMT

Join OSF Global Services, KANA, and Coveo in this roundtable Webinar and learn how to: Use analysis from social networking conversations to proactively troubleshoot with customers via live online c...

customer service chat, customer service solutions, email response

One Size Doesn’t Fit All! – How to Create Differentiated Customer Experiences

Free

Category: Customer Service Webinars | Date: September 13, 2011, 3:00 pm GMT

A one-size-fits-all strategy just isn't going to cut it anymore. Since service providers are challenged to provide tailored service at a reasonable cost, the next best alternative for them is to go fo...

customer service chat, customer service solutions, email response

Strategies for Creating an Amazing Customer Experience

Free

Category: Customer Service Webinars, Top Webinars | Date: January 1, 1970, 12:00 am GMT

The author of The Amazement Revolution will share strategies on how you can create an amazing customer service experience. Voiance Language Services will present New York Times and Wall Street Jo...

Customer Service, Shep Hyken, voiance, webinar

The Next Big Evolution in Building Customer Satisfaction

Free

Category: Customer Service Webinars | Date: August 12, 2011, 8:00 pm GMT

In this webinar, you will learn: • Ways to enhance the quality of customer interactions with a community powered support portal; • How to drive customers to your online community; • Effec...

Derive Powerful Insights from Email by Listening to the Voice of Your Customers on Social Channels

Free

Category: Communication Webinars, Customer Service Webinars, Social Media Webinars | Date: August 4, 2011, 5:00 pm GMT

KANA is excited to introduce KANA Service Experience Management (SEM) Social, a listening solution that delivers meaningful insights from customer interactions (email, chat), feedback (webforms, surve...

Customer Service Experience, customer service solutions, knowledge management, social media listening

The Children’s Place Case Study: Key Technology Enablers to Achieve Maximized CRM ROI

Free

Category: Customer Service Webinars, Technology Webinars | Date: July 20, 2011, 7:00 pm GMT

Director of Customer Service at The Children's Place, Tom McAneney, will discuss the agent training, seasonality, and technology inefficiencies that his internal contact center driven retail business ...

Contact Center, contact centers, CRM, customer care program

Integrating PR, Social, and Search to Connect with Your Customer

Free

Category: Communication Webinars, Customer Service Webinars, PR Webinars, Social Media Webinars, Top Webinars | Date: June 21, 2011, 5:00 pm GMT

As search engine algorithms evolve, mobile device capabilities mature, and consumer reliance on technology becomes more prevalent, it has become necessary for companies to market themselves in a fully...

#451SocialSearch

What if Any Agent Could Handle Any Call?

Free

Category: Customer Service Webinars, Sales Webinars, Top Webinars | Date: May 18, 2011, 6:00 pm GMT

Like all dedicated employees, agents just want to do their job well. But with rising complexity and disconnected technologies agents have to work with, it's a losing battle. Customer service manage...

Customer Experience, Customer Service, customer service chat email response, eservice, knowledge management, webcast, webinar

Achieving a Stellar Customer Experience: Looking Beyond Traditional Customer Care

Free

Category: Customer Service Webinars, Top Webinars | Date: May 12, 2011, 7:00 pm GMT

The financial payoff in revenue of great customer service is proven to be 10-20x the investment; however, there are many factors outside of the scope of "traditional" customer service—such as poor p...

CEM, Customer Experience, customer experience management, customer loyalty, Customer Service, customer service training, custserv, loyalty, training, webinar

CRM & Analytics

Free

Category: Advertising Webinars, Business Webinars, Customer Service Webinars, Top Webinars | Date: June 15, 2011, 6:00 pm GMT

Launching a successful digital campaign requires a lot of work. Businesses tend to only allocate time to the strategy, setup, and implementation stages. Many forget to designate the necessary time to ...

7 pillars, analytics, arman rousta, blueliner, blueliner marketing, CRM, email marketing, free webinar, Google, Marketing Webinars