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How to Write Business-Friendly Emails That Create Emotional Connections and...

Communication Webinars, Email Marketing, Top Webinars, Writing Webinars | prem11 | March 22, 2011

Every email your employees send out has your company's brand in the signature line and it puts your corporate reputation on the line. A great email can complete...

First Call Resolution: How To Define and Measure

Sales Webinars, Top Webinars | prem11 | March 22, 2011

First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your custom...

High Performance Coaching Webinar Series “Unleashing the Human Potent...

Management Webinars, Top Webinars | prem11 | September 7, 2010

As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or “crème de la crème” of their staff. It ...

Sales Coaching for Contact Center Managers

Sales Webinars, Top Webinars | prem11 | September 7, 2010

How many sales have slipped away because your Agents have not received effective sales coaching? Coaching sales skills is different than dealing with call quali...