About ajayk

  • Member Since: February 10, 2011

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Due to accelerating technology, your customers' expectations have changed. They can get their TV, music, shopping, and friends all "on demand" 24/7/365. They ex...

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Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in the ...

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Join OSF Global Services, KANA, and Coveo in this roundtable Webinar and learn how to: Use analysis from social networking conversations to proactively troub...

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A one-size-fits-all strategy just isn't going to cut it anymore. Since service providers are challenged to provide tailored service at a reasonable cost, the ne...

KANA is excited to introduce KANA Service Experience Management (SEM) Social, a listening solution that delivers meaningful insights from customer interactions ...

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On this live event, you'll learn how three KANA customers have dramatically improved their agents' workflow-and, ultimately, service quality-by deploying adapti...

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Is your knowledge management system delivering desirable results? Implementing knowledge management in the contact center can have a profound effect on the qual...

Ever since the dawn of the commercial Web, organizations have been looking for better ways to leverage the self-service nature of it for customer service. Altho...

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How do you ensure that what business demands, IT is able to deliver on time and on budget? How do you leverage your legacy systems investments to deliver a sin...

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