Listings for Customer Service Webinars (15)
How Virtual Agents Can Reinvent Your Online Self-Service
Registration is Free!:http://bit.ly/vAZC9k Companies that offer convenient, timely, 24/7 self-service options accessible via the Web, mobile devices and soci...
The mobile-and socially-enhanced in-store customer experience: What shopper...
STORES Knowledge Series webinar by Criti Inc. As retailers experience global economic challenges and increasingly empowered shoppers, there is a sense of urg...
Secrets of Customer Service Leaders – How They Differentiate by Darin...
Due to accelerating technology, your customers' expectations have changed. They can get their TV, music, shopping, and friends all "on demand" 24/7/365. They ex...
Rewarding Customer Loyalty One Unforgettable Experience at a Time
This webinar will provide attendees with insight into a variety of experiential rewards programs being offered in the marketplace today, the benefits of incorpo...
Is ‘Exception’ the Norm in Your Business? — Adaptive Case Man...
Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in the ...
When Social, Mobile, and Traditional Service Channels Collide
Join OSF Global Services, KANA, and Coveo in this roundtable Webinar and learn how to: Use analysis from social networking conversations to proactively troub...
One Size Doesn’t Fit All! – How to Create Differentiated Custom...
A one-size-fits-all strategy just isn't going to cut it anymore. Since service providers are challenged to provide tailored service at a reasonable cost, the ne...
Strategies for Creating an Amazing Customer Experience
The author of The Amazement Revolution will share strategies on how you can create an amazing customer service experience. Voiance Language Services will p...
The Next Big Evolution in Building Customer Satisfaction
In this webinar, you will learn: • Ways to enhance the quality of customer interactions with a community powered support portal; • How to drive custom...
Derive Powerful Insights from Email by Listening to the Voice of Your Custo...
KANA is excited to introduce KANA Service Experience Management (SEM) Social, a listening solution that delivers meaningful insights from customer interactions ...
The Children’s Place Case Study: Key Technology Enablers to Achieve Maxim...
Director of Customer Service at The Children's Place, Tom McAneney, will discuss the agent training, seasonality, and technology inefficiencies that his interna...
Integrating PR, Social, and Search to Connect with Your Customer
As search engine algorithms evolve, mobile device capabilities mature, and consumer reliance on technology becomes more prevalent, it has become necessary for c...
What if Any Agent Could Handle Any Call?
Like all dedicated employees, agents just want to do their job well. But with rising complexity and disconnected technologies agents have to work with, it's a l...
Achieving a Stellar Customer Experience: Looking Beyond Traditional Custome...
The financial payoff in revenue of great customer service is proven to be 10-20x the investment; however, there are many factors outside of the scope of "tradit...
CRM & Analytics
Launching a successful digital campaign requires a lot of work. Businesses tend to only allocate time to the strategy, setup, and implementation stages. Many fo...
Recent Comments